With the increasing size of organizations in cloud, DevOps, and automation-driven infrastructure, a new category of identities has risen to power in the background. The new category is non-human identity. They comprise service accounts, applications, APIs, scripts, and bots. These are entities that do not require any kind of interaction but possess significant privileges for accessing critical infrastructure.
Data breaches don't always make it clear when they happen. Instead, they start out as small things like strange login activity, small changes to settings, strange outbound traffic, and so on. The companies that do the best job of limiting the damage from a breach are not the ones that didn't have one in the first place, but the ones that find it quickly and deal with it well. This blog is a practical, operations-focused framework your security team can follow.
For MSPs and MSSPs, privileged access management is no longer just an internal security control - it is a regulatory requirement, a contractual expectation, and a trust differentiator. Frameworks such as NIS2, DORA, the Cyber Resilience Act, SOC 2, and the UK Cyber Security and Resilience Bill increasingly hold service providers accountable not only for their own access controls, but for how privileged access is governed across every customer environment they touch. Meeting these requirements with enterprise-centric PAM platforms often introduces the very risks MSPs and MSSPs are trying to avoid: shared infrastructure, weak tenant isolation, operational sprawl, and high cost-to-serve per customer.
Why has cyber insecurity become a top global risk? Learn how rising cyber insecurity, geopolitics, and emerging technologies intersect in the World Economic Forum’s Global Risks outlook—read the blog now.